Topic-Level Outline
Days: 1
Prerequisites: None
Unit 1: Fundamentals of conducting meetings
Topic A:0 The purpose of meetings
A-1: Benefits of a meeting
A-2: Understanding types of meetings
A-3: Identifying misconceptions about meetings
Topic B:0 Planning meetings
B-1: Creating an effective objective
B-2: Scheduling a meeting
B-3: Preparing an agenda and taking minutes
B-4: Identifying types of minutes
Topic C:0 Participating in meetings
C-1: Managing the flow of a meeting
C-2: Motivating a productive discussion
C-3: Keeping a conversation focused
Topic D:0 Closing meetings
D-1: Closing a meeting
D-2: Evaluating a meeting’s effectiveness
D-3: Taking an agreed-upon action
D-4: Distributing minutes
Unit 2: Managing meetings
Topic A:0 The role of leaders
A-1: Meeting leaders
A-2: Understanding the role of a leader
Topic B:0 Decisions and ideas
B-1: Steps for making decisions
B-2: Generating an option
B-3: Identifying the best option
B-4: Implementing an option
Topic C:0 Eliminating groupthink
C-1: Negative effects of groupthink
C-2: Characteristics of groupthink
C-3: Preventing groupthink
Unit 3: Conflicts, climates, and difficult personalities
Topic A:0 Resolving conflicts
A-1: Resolving conflicts in a meeting
A-2: Identifying difficult personality types
Topic B:0 Meeting climates
B-1: Characteristics of a positive climate
B-2: Characteristics of a negative climate
B-3: Building a positive climate
Unit 4: Communicating as meeting leaders
Topic A:0 Communicating clearly
A-1: Communicating clearly
Topic B:0 Using effective language
B-1: Communicating assertively
B-2: Communication styles to avoid
B-3: Enhancing relationships with participants
Unit 5: Listening effectively and asking questions
Topic A:0 Improving listening skills
A-1: Barriers to listening effectively
A-2: Steps to become an active listener
Topic B:0 Asking effective questions
B-1: Types of questions
Unit 6: Communicating nonverbally
Topic A:0 Nonverbal communication
A-1: Discussing nonverbal communication
A-2: Communicating through body positions
A-3: Communicating through voice qualities
Topic B:0 Interpreting nonverbal communication
B-1: Interpreting nonverbal communication