Topic-Level Outline
Days: 1
Prerequisites: Prerequisite
or equivalent experience
Unit 1: Understand performance management
Topic A:0 Performance management
A-1: Understanding performance management
Topic B:0 Performance management plan
B-1: Understanding performance management plan
B-2: Identifying performance expectations
Topic C:0 Job description
C-1: Discussing the job description
Unit 2: Performance-planning meeting
Topic A:0 Understand performance-planning meeting
A-1: Opening a meeting
A-2: Creating performance goals
A-3: Understanding performance planning
Topic B:0 Process for providing feedback
B-1: Providing feedback
Topic C:0 Coaching employees
C-1: Documenting feedback and coaching effort
Unit 3: Appraising employee’s performance
Topic A:0 Performance appraisal process
A-1: Understanding the performance appraisal process
Topic B:0 Gather appraisal materials
B-1: Gathering appraisal materials
B-2: Understanding self-evaluation
B-3: Gathering feedback and writing the performance appraisal
Topic C:0 Prepare for an appraisal discussion
C-1: Preparing for appraisal discussion
C-2: Preparing employees for appraisal discussion
Topic D:0 Leading an appraisal discussion
D-1: Identifying steps to lead an appraisal discussion
Topic E:0 Respond to and resolve conflict
E-1: Identifying guidelines to improve listening skills
E-2: Understanding types of communication to avoid
E-3: Resolving conflict in an appraisal discussion
Unit 4: Legal appraisal
Topic A:0 EEO laws
A-1: Identifying responsibilities in relation to laws enforced by the EEOC
Topic B:0 Risks of legal challenge
B-1: Maintaining positive communication
Unit 5: Performance improvements
Topic A:0 Plan performance improvements
A-1: Handling performance problems
A-2: Determining the cause
A-3: Identifying how communication helps solve performance problems
A-4: Encouraging communication
Topic B:0 Conducting status meetings
B-1: Conducting a meeting
Topic C:0 Maintaining documentation
C-1: Documenting ongoing communication