Outlook 2000:
Basic

Topic-Level Outline

Days: 1

Prerequisites: Windows 95: Basic, Windows 98: Basic, or equivalent experience

Unit 1 : Outlook 2000 basics

Topic A: 0 An introduction to Outlook 2000

A-1: Exploring the Outlook 2000 window

A-2: Examining the shortcut groups

A-3: Using the Outlook 2000 shortcuts to access folders

A-4: Using the Folder list and the Advanced toolbar

Topic B: 0 Exploring Outlook Today

B-1: Accessing folders from Outlook Today

B-2: Customizing Outlook Today

Topic C: 0 Using Help

C-1: Using the Office Assistant

C-2: Using help

Unit 2 : Outlook mail

Topic A: 0 Creating and sending messages

A-1: Exploring the Inbox interface

A-2: Reading a message in the Message window

A-3: Creating and sending a message

A-4: Formatting messages

A-5: Spell-checking a message

A-6: Attaching a file to a message

Topic B: 0 Handling messages

B-1: Saving an attachment

B-2: Saving a message as a file

B-3: Replying to a message

B-4: Forwarding a message

B-5: Deleting and undeleting messages

B-6: Recalling a message

Topic C: 0 Using Address Books

C-1: Addressing a message from an Address Book

C-2: Addressing a message to multiple people

C-3: Creating and using a distribution list

Topic D: 0 Printing a message as a file

D-1: Printing a message

Unit 3 : Managing e-mail and Contacts

Topic A: 0 Managing e-mail

A-1: Flagging e-mail messages

A-2: Defining delivery options

A-3: Reading a Read receipt message

Topic B: 0 Working with Contacts

B-1: Exploring Contacts

B-2: Adding a new contact

B-3: Editing an existing contact

B-4: Adding contacts from the same company

B-5: Using views to see contact information

Unit 4 : Managing Tasks

Topic A: 0 Working with tasks

A-1: Exploring the Tasks folder

A-2: Adding a task

A-3: Editing a task

A-4: Adding a recurring task

A-5: Marking a task complete

A-6: Categorizing tasks

A-7: Examining task views

A-8: Assigning tasks to others

A-9: Accepting a task request

Topic B: 0 Inserting Outlook items into e-mail

B-1: Inserting a task in a message

Unit 5 : Managing appointments and events

Topic A: 0 Working with appointments

A-1: Exploring the Calendar interface

A-2: Setting up an appointment

A-3: Adding a recurring appointment

A-4: Exploring the Day and Week views

A-5: Exploring the Month view

A-6: Displaying multiple time zones

Topic B: 0 Categorizing appointments

B-1: Categorizing appointments

B-2: Defining a new category

Topic C: 0 Modifying appointments

C-1: Editing the text of an appointment

C-2: Modifying a recurring appointment

C-3: Deleting and restoring appointments

Topic D: 0 Working with events

D-1: Adding a multi-day event

D-2: Adding an annual event

Unit 6 : Managing meetings

Topic A: 0 Working with meeting requests

A-1: Planning a meeting

A-2: Sending a meeting request

Topic B: 0 Managing meeting requests

B-1: Reading a meeting request

B-2: Replying to a meeting request

Topic C: 0 Handling meeting responses

C-1: Reviewing meeting responses

C-2: Rescheduling a meeting

C-3: Canceling a meeting

Unit 7 : Advanced e-mail techniques

Topic A: 0 Working with personal folders

A-1: Creating a personal folder

A-2: Add a subfolder

A-3: Moving a subfolder to a new location

A-4: Deleting and restoring a subfolder

A-5: Deleting a personal folder

Topic B: 0 Working with the Organize page

B-1: Using folders and rules to organize the Inbox

B-2: Using colors to organize the Inbox

B-3: Using views to organize the Inbox

B-4: Managing junk e-mail

Topic C: 0 Working with Signatures

C-1: Defining a signature

C-2: Editing a signature and setting options

C-3: Inserting a signature manually

Topic D: 0 Using voting buttons

D-1: Adding voting buttons to a message

D-2: Using a voting button