Outlook 2002:
Basic

Topic-Level Outline

Days: 1

Prerequisites: Windows 2000: Basic or equivalent experience

Unit 1 : Outlook 2002 basics

Topic A: 0 An introduction to Outlook 2002

A-1: Exploring the Outlook 2002 window

A-2: Examining the shortcut groups

A-3: Using the Outlook 2002 shortcuts to access folders

A-4: Using the Folder List and the Advanced toolbar

Topic B: 0 Exploring Outlook Today

B-1: Accessing folders from Outlook Today

B-2: Customizing Outlook Today

Topic C: 0 Using Help

C-1: Using the Ask a Question box

C-2: Using the Office Assistant

C-3: Using the Microsoft Outlook Help window

Unit 2 : Outlook mail

Topic A: 0 Creating and sending messages

A-1: Exploring the Inbox interface

A-2: Reading a message in the Message window

A-3: Creating and sending a message

A-4: Working with XP features

A-5: Replying to a message

A-6: Formatting a message

A-7: Spell-checking a message

Topic B: 0 Handling messages

B-1: Attaching a file to a message

B-2: Saving an attachment

B-3: Saving a message as a file

B-4: Forwarding a message

B-5: Deleting and undeleting a message

Topic C: 0 Using Address Books

C-1: Addressing a message from an Address Book

C-2: Addressing a message to multiple people

Topic D: 0 Printing messages

D-1: Customizing page setup

D-2: Printing a message

Unit 3 : Managing e-mail and contacts

Topic A: 0 Managing e-mail

A-1: Flagging an e-mail message

A-2: Defining delivery options

A-3: Reading a Read receipt message

Topic B: 0 Working with contacts

B-1: Exploring the Contacts folder

B-2: Adding a new contact

B-3: Editing an existing contact

B-4: Adding a contact from the same company

B-5: Exploring Contacts folder views

B-6: Creating and using a distribution list in Contacts

Topic C: 0 Working with the Master Category List

C-1: Categorizing a contact

C-2: Creating a user-defined category

C-3: Assigning a user-defined category

Unit 4 : Managing tasks

Topic A: 0 Working with tasks

A-1: Exploring the Tasks folder

A-2: Adding a task

A-3: Editing a task

A-4: Adding a recurring task

A-5: Marking a task complete

A-6: Inserting a task in a mail message

A-7: Categorizing a task

A-8: Examining task views

Topic B: 0 Assigning tasks to others

B-1: Assigning tasks to others

B-2: Accepting a task request

Unit 5 : Managing appointments and events

Topic A: 0 Working with appointments

A-1: Exploring the Calendar interface

A-2: Setting up an appointment

A-3: Adding a recurring appointment

A-4: Exploring Day and Week views

A-5: Exploring Month view

A-6: Displaying multiple time zones

A-7: Inserting an appointment in a message

A-8: Categorizing an appointment

Topic B: 0 Modifying appointments

B-1: Editing the text of an appointment

B-2: Modifying a recurring appointment

B-3: Deleting and restoring an appointment

B-4: Using colors to differentiate an appointment

Topic C: 0 Working with events

C-1: Adding a multi-day event

C-2: Adding an annual event

Unit 6 : Managing meetings

Topic A: 0 Working with meeting requests

A-1: Planning a meeting

A-2: Creating and sending a meeting request

Topic B: 0 Managing meeting requests

B-1: Reading a meeting request

B-2: Accepting a meeting request

B-3: Receiving a New Proposed Time message

B-4: Declining a meeting

Topic C: 0 Handling meeting responses

C-1: Reviewing meeting responses

C-2: Canceling a meeting

Topic D: 0 Using Microsoft NetMeeting

D-1: Discussing NetMeeting

D-2: Scheduling a NetMeeting

D-3: Using NetMeeting

Unit 7 : Customizing Outlook

Topic A: 0 Working with personal folders

A-1: Creating a personal folder

A-2: Adding a subfolder

A-3: Moving and renaming a subfolder

A-4: Deleting and restoring a subfolder

A-5: Closing and opening a personal folder

A-6: Moving messages between folders

Topic B: 0 Working with the Organize page

B-1: Using folders and rules to organize the Inbox

B-2: Using colors to organize the Inbox

B-3: Using views to organize the Inbox

B-4: Managing junk e-mail

Topic C: 0 Working with signatures

C-1: Defining a signature

C-2: Editing a signature and setting options

C-3: Working with signatures

Topic D: 0 Using voting buttons

D-1: Adding voting buttons to a message

D-2: Answering e-mail that has voting buttons

Appendix A : MOUS exam objectives map

Topic A: 0 Core exam objectives

Topic B: 0 Expert exam objectives